After researching and interviewing numerous builders in the WNY area, we were able, to make a quick and confident decision that Regency Builders was going to build us our new home. The Regency Models we toured had a high-quality feel about them that we did not get from any other builder’s models. We asked many friends and people within the building industry who they would recommend, and Regency was hands down the front-runner!
At the start of the building process we were given a work binder that laid out the complete information about the vendors and the order in which we were to meet with them. That book took a lot of stress and guesswork out of what goes along with building a home. Once construction started we were very impressed with the quality of the subcontractors that Regency hired.
The Regency Team always went the extra mile to ensure high quality construction and craftsmanship and were responsive to whatever changes we put forth.
Throughout the process, we were always in contact with Bob Mayo and his team. They were always very prompt with their responses. There was
no middleman to go through, which kept communication flowing and minimized delays. Bob takes great pride in building a quality home, and
he was very hands-on during the building process. This helped to ensure that the end- product, is what he said it would be.
Regency delivered! They kept true to their promise of building us a home of the upmost quality and did so within the projected time frame!!
Thank you Regency
-Kevin & Ruth Stocklosa
We have had the pleasure of building a custom lake house on Lake Erie with Regency Builders! So often, family and friends would ask, “How are
you doing it? We hear it is so time consuming, difficult and a complete headache”. Our answer to them, and now to you is, “We had a lot of fun
with it and we love the results”.
Thanks to Bob Mayo and his team the process was completely enjoyable. From the initial pricing meetings through construction, the entire Regency team was supportive, reliable and competent. Their many years of experience, showed every step of the way throughout of the process.
From the very beginning, we were given a beautifully organized work binder with step by step guidelines as to who we had to meet with, where we had
to go, when we had to get certain events accomplished, who our contact people were (names, addresses and phone numbers) and what our pricing allowances were.
At every one of these selection meetings, each vendor commented, “Yes, Regency is great to work with.” This only made us more confident
that Regency was the best choice for us for our new vacation home. Additionally, we were also pleased that at each selection meeting we
were able, to stay within the generous allowances given. There were NO hidden costs!
Now that the job is complete and we look back at the process and, more importantly at the finished process, all we can say is “Thank you Regency, the home is ever better than we ever imagined.”
-John and Julie Lunghino
Before deciding to build a house, we spoke to several co-workers and friends who had built homes in the past few years with other builders. Many of the them provided horror stories of interminable delays, poor craftsmanship and lack of communication with their builders. So, we went into this process with a fair amount of caution and trepidation.
Luckily, we found the perfect builders, as we had none of those issues. From the start, the Regency Team walked us through the process and patiently answered all our questions. When it came time to design the home, they reviewed countless drafts, regularly providing helpful suggestions and insights. The customer service was truly exceptional.
When it was time to start construction, Bob Mayo became our primary contact. The following three facts perfectly sum up our experience with Bob:
- The home was completed ahead of schedule.
- During the 4.5 month construction phase, we cannot think of a single time Bob failed to answer his cell phone when we called.
- During our final walk-through, Bob saw minor flaws that we didn’t notice and immediately had them fixed (e.g., a tiny scratch on the bathtub).
Bob’s responsiveness and attention to detail convey the deep pride he takes in his work. Throughout the process, Bob repeatedly proved that he was not going to cut corners or deliver an inferior product. What’s truly amazing is that he did all of this ahead of schedule!
Finally, not only were we in good hands when dealing with the Regency Team, but the various subcontractors, vendors and tradesmen that worked on the house were also excellent. They were professional in all conversations, resourceful when dealing with our various requests, and they produced exceptional results. We are completely satisfied with the quality of their work.
Based on the horror stories we heard, we had braced ourselves for a long, aggravating process. But Regency Builders made our experience truly enjoyable. We highly recommend them and while we know our house will last as-long-as we need it to, we would not consider using anyone else for any future construction needs.
-Joe & Janet Andres
The construction of the house is excellent and the quality of work is great. They were very honest and were not out to get our money. We feel that we received a quality home at a reasonable price. The Team always answered our phone calls, no matter when we called them. We are very grateful to all of the team members of Regency Builders. We couldn’t be happier with our decision of building with Regency.
We’re very happy to say Regency Builders built our home and we’ll continue to recommend them to our friends and colleagues. Thank you again for a beautiful home and a pleasant building process.”
-Amit & Laura Ahuja
To the men of Regency Builders,
I just wanted to take the time to write you guys and let you know just how much Joe and I appreciate you and what you represent. After over a year of searching for a new home to buy we finally came to the realization, that in order to get what we wanted our only choice was to build.
Speaking to numerous couples who have previously built left us excited, but more nervous than anything. Not one couple told us that the experience was what they had hoped for and had gone over smoothly. From the day we met with the Regency Team, we felt we may have had a different case than the others. We walked away excited and with a sense of security.
Throughout the entire process, we were kept in the loop, 100%. If we had a question someone had an answer. If we questioned a change, they gave us the pros and cons of each. There was never a T uncrossed or an I, un-dotted. Regency Builders was exceptional from start to finish.
Unlike the others we spoke to, we didn’t have to interview a bunch of different builders, in-order to find the right ones, we were lucky enough to find them the first time around. Although Regency Builders is one of many custom-building companies in the area, they have a different outlook than others. They strive to build not just another house, but a house that each one of their clients can call their DREAM HOME.
Thank you all again, for making our process so different from the horror stories that we were told about. Our house is nothing shy from what we expected, but even better at that! Regency Builders was our builder of choice now, and will be again if we ever decide to build another home!!
-Joe & Marrissa Thompson
Once signed, the attention that Robert Mayo gave to my wife and myself was remarkable. His main goal was to ensure we were informed of everything that was going on, at ALL times. Any time that we had a question regarding anything, his quick response and attention to the matter was always there, which allowed us to ensure we were designing our house to meet our needs. Any changes that we made along the way were also handled very well by Bob, as he would always educate us on the options, and ensured that the specific contractor was aligned with our revision.
After living in our house for almost six months now, my wife and I are extremely happy with the quality built home, that we received with Regency. I would recommend Regency to anyone that is looking for a custom home with great value, while receiving very attentive support from the builder and his team, throughout the process.
Thank you Regency, for building our custom dream home!!
-The Campbell Family
I am very happy with my decision to build with Regency Builders!
I met with many other builders and at the end of the day… Regency was the only way to go. The features that Regency Builders offers, are second to none and are not really offered by anyone else, unless you upgrade to them!
Their slogan, “upgraded features without the Upgraded Price is true, they mean it. The whole process from start to finish was a smooth one. They made it easy and they were very accommodating, especially coming from out of town. I really feel that I received the best quality built home with Regency, and I’m very excited about living in it for many years to come. They’re attention to detail is Phenomenal!
Without hesitation, I would highly recommend Regency Builders to anyone considering building a new home.
Thank you to Regency Builders, for my new HOME!!!!
I can’t wait to enjoy it!
We would like to thank the Regency Team, for the wonderful experience that we had building our new home.
The Regency team came with strong recommendations from friends.
Our experience was even better than we could have possibly imagined.
In the initial stages of house building process, the Regency Team gave us a very realistic estimate timeframe and were very accommodating to our specific needs. We found Bob Mayo to be very professional, patient and thorough. Regency was also exceptionally prompt, in returning our phone calls, text messages and emails.
We were first-time builders and the Regency Team made it stress free and an enjoyable learning experience. We immediately developed a sense of trust in their capabilities. The vendors associated with Regency Builders are equally efficient and courteous.
We absolutely LOVE our new home and are grateful to Regency Builders for the rewarding experience.
We talked with over 10 home builders before choosing to work with Regency Builders. The decision was based on price, what was included in the price, and the positive word-of-mouth feedback about Regency Builders. We just moved into our new home and are really pleased.
Bob and Elliot were very helpful right from our initial contact through handing us the keys to our new home. The Regency Team’s responsiveness during our preliminary discussions was excellent. They made a special effort to meet with us and the architect to suggest several ideas that would make our home even more functional. Bob’s tireless work ethic and management of the sub-contractors was just outstanding. He was very patient with us as we made decisions, and always displayed an upbeat positive attitude.
It is all about execution, and Bob’s ability to make it happen was very much appreciated.
The Regency team was accommodating, supportive, patient and informative during the building process, responding to any question or concern in a timely, thoughtful manner.
During the building phase, we heard many good words about Regency from people in the home building business. Given what we know about Regency’s workings and how they build a home and treat its customers, we’d build again with Regency and recommend Regency to anyone looking to build a new home.
Thanks You Regency!
John Thompson & Cynthia Favata
“I would like to take the time to personally thank you for the wonderful home that we purchased from you. We’ve been in the house for approximately a month and a half now and can unequivocally state that it is crafted to the highest standard with no single detail left unattended. The materials are of the highest quality and the craftsmanship equally matched.
Our Regency home is now the fourth property we have purchased, and of those, our second new build. The difference between our first custom builder and Regency was- no exaggeration – astounding. The previous builder we used quite literally threw the keys to us at closing and said: “Good luck!”
The process with Regency couldn’t have been more different. Courteous, professional, and on the ball, does not even begin to sum up our experience. In fact, even our neighbors have come over to tell us how nice of a job you did building our home and how courteous and polite the construction crew was! Perhaps what I found the most refreshing and reassuring was the final walkthrough before closing. Mr. Mayo took his time showing us every inch of that house and pointed out every detail that makes your homes so superior to the competition. The pride he took in his craft was obvious and his dedication to customer satisfaction clear.
It simply goes without question that Regency Builders produces simply the best product in all of Western NY!”
-Patrick Hildenbrandt & Dennis Kraft
“My wife and I are extremely happy that we chose Regency Builders to build our new home. We LOVE it! The craftsmanship and attention to detail is superb.
Bob and Elliot were invaluable as guides throughout the building process. They listened to our concerns and offered helpful, professional recommendations to customize our needs.
Their suppliers that we met with, were all very friendly and offered expert advice. Regency includes generous allowances so we appreciated not having to spend extra money every time we made selections.
We are also very thankful for the close communication Bob kept with us. He was always accessible and responded right away to all of our questions. That communication plus having full access to our house during construction let us know what was going on every step of the way. Our friends and family are very surprised when we tell them how stress free and actually how much fun it was to build our home. We highly recommend Regency Builders!
Thank you again for everything – we couldn’t be happier with our new home!”
Mike and Dawn Piette
We recently moved into one of your patio homes. We were the first on Gentwood Drive, and can’t thank you enough for the pleasure this ride has been! The entire process, from choosing the lot, the design of the house, the high end choice of products and the pleasure of working with each and every vendor has been nothing short of fabulous. Most impressive is the long-standing relationships you’ve engendered with those vendors , some over 20 years – they ALL speak very highly of you and respect you. The craftsmenship they deliver is second to none… Their desire to make sure we were satisfied with their work was, indeed, refreshing. Our home is certainly not “cookie cutter”. And when we approached you with some of our unconventional ideas your reply was “We’ll get it done” and not “We don’t do that” – That kind of confidence impressed us throughout the process. One doesn’t often come in contact with such a team of workers. At times it’s like everybody we were dealing with was part of one big family – which we guess is what they are. It’s no wonder that your sons Vinnie and Anthony are part of this team. Like the rest of your crew, their contribution is second to none. They all take pride in what they contribute – that is incredibly obvious. They work as if they were going to live in the house that they’re erecting. Thank you – those 2 words seem so inadequate but, coming from the heart the way they do, they say it all.”
Bob & Shary Dommer