Testimonials

My Husband and I just want to Thank You and your entire team for your help in making the “Dream” of our new home, a Reality. Because we had looked at so many Patio Home communities across WNY, had great concerns about the close proximity of the houses to each other, and the sizes of the lots, we had all but given up hope of finding one that would suit our needs. Then we heard about Patio Homes by Regency at Harris Hill Commons.

From the very moment that we contacted Regency Builders and saw the quality of their homes in person, we were hooked! Our entire experience with Rocco Roshong, Director of Sales was seamless. Owner Bob Mayo, clearly takes pride in every home that he builds, and is focused on tailoring each home to its owner’s specific needs. We found Bob to be accessible and responsive to every question along the way, and each member of the of the Regency Builders Team made us feel like a priority. We absolutely LOVE our new Home. The attention to detail, quality of the workmanship, and the ease that we felt in finalizing details, are evident each step of the way. Unquestionably, the decision to use Regency Builders for our DREAM HOME, was the best decision that we could have made.
Thanks to the entire team!!!

-Monte and Karen Dolce

We LOVE everything about our New Regency Home!
The house turned out just as wonderful as we had hoped it to be. Thank you to Bob, Rocco and Vincent
for all of their hard work, dedication and the integrity that was displayed throughout the entire building
process.
Sincerely,
The Stetter Family

I would first like to say, that it was a great experience to work with the entire Regency Builders Team. From my first meeting with Rocco Roshong, he thoroughly explained the properties available, detailed what to expect throughout the building process, and helped guide me all the way through to signing contracts. I never once, felt that I was making the wrong decision.

My affirmations were furthered, once I met Bob Mayo. He was very personable and explained in detail, what I could expect next. It was fantastic that Bob remained available and was very attentive to all my questions during the actual build. The vendor-suppliers provided to me, an additional layer of a great experience. They were friendly, knowledgeable, and everyone commented on the value that we were getting for the allowances with Regency. Many noted,
“that no other builder would offer such a package.”

The closing process was smooth to the finish. My final walk-through ensured me that anything not to my satisfaction would be made right, and quality time was taken to ensure that I knew everything about my new home.

I know there are more people than those mentioned here that helped make this such a great experience, and I Thank You ALL!
I manage a Worldwide Customer Service Team, and nothing is more important to our company than the service and follow-up a customer can, and should receive. Saying you will do it, and actually doing it, are what separate companies from one another. The Regency Team delivered above my expectations!

-Dean Mohan

With the experience of having had several new homes built by several different builders in the past, we talked to each of the 3 builders at Harris Hill Commons, our preferred location.  After talking with Rocco Roshong and Bob Mayo, reviewing the floor plan options, inspecting existing models and homes in progress, reviewing the included standard features and allowances, we chose Regency Builders. 

The process was easy and construction flowed smoothly and favorably to our moving schedule.  Any issues were handled swiftly and efficiently to our complete satisfaction. We would not hesitate to recommend using Regency Builders for a new home.

-Charlene & Rich Fiorella

We never built a house before and we were relatively new to buffalo community so the task in front of us seemed gargantuan. We did our homework to find the builder that had the most high-quality product and a flawless reputation. We are very happy and count our lucky stars that we found Bob Mayo and the Regency team. The entire process of building a house and picking selections was made infinitely easy by a binder that Bob made for us. It helps that Bob has been personally involved in hundreds of constructions projects so the depth of knowledge that the man carries is truly amazing. 

The binder showed us what to do and when. All the vendors were listed with contact information and we had a road map to follow. Without this level of organization, we would have been lost. It’s also helpful to have the entire process in one place so you can think about what is truly important to you in your new house and what to spend money on. Bob was a great resource and we would often ask his advice. He was always up front, very honest throughout the entire process. As we look back now, everything he mentioned to us was true. He never cuts corners and always takes pride in his work. We had great interactions with all his vendors. Bob has hand-picked vendors in the area that have the highest quality like MP Carrol Hardwood, Vastola heating, etc. 

The entire Regency team from Rocco, Bob, Bob’s son Vinny, were always there for us. Bob completed the project on time and helped us with the walk through. He even saw imperfections where we did not and fixed them for us. After the walk through, Vinny was always available to do cosmetic touch ups. We learned so much about home building process and we are very happy with the finished product. 

We highly recommend Bob Mayo and the entire Regency team for all your construction needs. You really cannot go wrong with Regency. You will have a high-end product and Bob will stand behind his work. 

Zeeshan & Asfa Qureshi

Rocco Roshong was great to work with, in getting the home Spec’d. Bob Mayo handled the construction phase, and was also great to work with. He was always available to respond to calls or texts. Bob is a home construction pro, who knows every detail of the business. I had very few issues during construction and the resulting quality was excellent.

We highly recommend Regency if you’re considering new construction.

-Bill and Jan Zinno

My experience with Regency Builders was positive throughout the entire process.

From the very start, Rocco Roshong helped us through selecting the perfect homesite, and making sure that all of our questions about building a new home, were thoroughly answered. It was very obvious to me from day one, that Regency’s #1 goal, was to build the home of OUR Dreams!

After we selected our lot, then came the design part of the process. While Regency offered fully designed homes, we were able to make a wide variety of custom adjustments to the basic design. In fact, after getting a full understanding of our needs, Owner/Builder Bob Mayo proactively made modifications to our floorplan, to provide us with a design that would help accommodate those very needs.

As the building process started, the ability to customize our home just began. Regency offered us a wide selection of choices, in order to help customize our home.

I won’t kid you… at times I could understand where it could get a little stressful, but I ultimately feel that the step by step guidance that we received from the Regency Team, is what made it an exciting and enjoyable process!

The Regency Team is very helpful with suggestions. They are simply the best at what they do, The high-end materials, workmanship and vendor relationships, are of the highest quality. We actual refer to Regency Builders, as “artists” of their trade, to several of our family and friends.

Throughout the process, any questions that we had, were answered in a timely and in a friendly manner. Our home was built on time and with a close eye. Regency’s scheduling had one tradesman, follow the next. There wasn’t a day that would go by, without work on our home. Talk about exciting to see changes daily. We marvel each and every day, at what we have created!

We couldn’t be happier! Thank you to Bob, Rocco, Vinnie and the entire Regency team for making this an experience that we will never forget!

-Nick Stambula

We have been very happy with our experience with Regency Builders, from start to finish. Everyone has been very knowledgeable throughout the building process. The quality of our new home is beyond our expectations! Bob and Vincent Mayo have been great to work with and are very helpful. Rocco Roshong is a pleasure to deal with, and was very professional. We would definitely recommend Regency Builders to anyone looking to build a new home! 

-The Clark Family

Regency Builders is the epitome of excellence in providing a beautiful home and excellent customer
service. After searching for months for a home, we decided to build. We talked to a couple of other
builders who advertised “custom homes”, but quickly realized their options for “customizing” were very
limited and that we would have to upgrade quite a bit to really get what we wanted. We chose Regency
because they offered well-built, truly custom homes (not a cookie-cutter) that included top notch
standard features.

During the planning phase, we met Rocco Roshong who listened to our ideas, concerns, “must
haves” and wishes. We had a ton of questions and made what seemed like a thousand changes before
the house drawing was finalized. Rocco’s patience and expertise was amazing! The time he spent with
us drawing (and re-drawing) our floor plan, answering our questions and providing us with great design
options as well as alternatives helped make the process exciting while keeping us in budget.

We worked directly with Bob Mayo during the building phase and I truly felt as if we were
Regency’s only customer throughout the entire process. Bob was always accessible, promptly returned
phone calls and emails, and kept us informed every step of the way. Bob was extremely professional,
knowledgeable, patient and a pleasure to work with. It’s obvious that he is passionate about building
great homes and making sure the customer is satisfied. Bob was very hands-on during the building
process, making sure the work being done was exceptional and checking every detail as if he was
building the house for himself. He wanted everything to be perfect!

Regency Builders are professional, extremely competent, the best at what they do and the only builders
that I would recommend to anyone looking to build a home. From the moment we signed the contract
to the final walk-through and since moving in, the Team – Rocco, Bob, Vinnie, Krista and all of the
vendors were exceptional. They went above and beyond to make our home building process as easy and
stress free as possible. We have been in our home for nearly 5 months now…we love it! Our friends and
family love it too! A million thanks to the entire Regency Team for the expertise, patience and care that
went into building our beautiful home.

If you’re looking for the best of the best in custom homes, look no further than Regency Builders.

-Michael and Lesha Pryer

When my husband and I decided to build a new home we knew it would be the one that we would remain in throughout retirement and our golden years. With that in mind we had very specific wants and needs.

We met with several different builders and soon realized that very few of them would build a truly custom home. We ultimately chose Regency. We were impressed with what they included in their contract as standard items as well as their allowances.

Throughout the process Bob was easily accessible and addressed all of our concerns. The staff from Dean Architects was instrumental in helping us design our home and were very accommodating when we needed to make changes.

The vendors were great to work with as well. I especially enjoyed working with the staff from International Stone, Anzalone Lighting, MP Carroll, 84 Lumber, Daltile, Hildreth Electric and Mark “the tile guy”. Their knowledge and helpfulness made the process so much more enjoyable.

If you’re looking for a builder that uses quality materials and meticulous tradesmen then without any hesitation I recommend Regency Builders.

Judy & Mark Vacanti

It all starts with Rocco Roshong, Director of Sales. He is a young, professional, outgoing, friendly and accommodating guy. He can answer any questions you that may have about building and designing your new home. 

Owner/Builder Bob Mayo is an organized person, who runs a tight ship. And that is good! Bob has wonderful workmen, who obviously take pride in their work. You can tell this is true, by the great quality of the homes that Regency builds. Each vendor that Regency works with is most helpful, especially when giving you suggestions. They make you feel like they have the whole day to work with you! There is even an interior decorator that you have the option to work with! Krista was very quick to learn our likes and dislikes. 

Building a home with Regency was fun, and the quality of their work is “Top Notch”.

-John and Meg Stoll 

I am surely enjoying my new home!

“Wonderful and fun experience throughout the build starting with Rocco Roshong (Director of Sales and Marketing), and ending with getting  my final walk-through and key with Bob and Vinny Mayo. Rocco is friendly, knowledgeable, and helpful in getting one started on the newest of adventures,  for initiating a large financial undertaking. 

Bob Mayo (Owner/Builder), was there every step of the way over-seeing the build and directing me in my part to select items and materials needed for the build.  He provided me with a decorator, Krista, who assisted me in selecting items for the build using her expertise in décor, color and style. 

The house was built and landscaped in 4 1/2 months, due to Bob’s scheduling skills of the vast number of individuals/suppliers/contractors in his team. I was welcomed at the build site and found the contractors engaging and eager to answer questions. Just prior to closing, I received a very informative walk-through and discussion from Vinny. 

I think that my Regency home is beautiful, a well built, solid structure. I’ve toured four other builders’ patio homes, but picked Regency… and would pick them Again!

-Betsy Jones

We have had the pleasure of building a custom lake house on Lake Erie with Regency Builders! So often, family and friends would ask, “How are
you doing it? We hear it is so time consuming, difficult and a complete headache”. Our answer to them, and now to you is, “We had a lot of fun
with it and we love the results”.

Thanks to Bob Mayo and his team the process was completely enjoyable. From the initial pricing meetings through construction, the entire Regency team was supportive, reliable and competent. Their many years of experience, showed every step of the way throughout of the process.

From the very beginning, we were given a beautifully organized work binder with step by step guidelines as to who we had to meet with, where we had
to go, when we had to get certain events accomplished, who our contact people were (names, addresses and phone numbers) and what our pricing allowances were.

At every one of these selection meetings, each vendor commented, “Yes, Regency is great to work with.” This only made us more confident
that Regency was the best choice for us for our new vacation home. Additionally, we were also pleased that at each selection meeting we
were able, to stay within the generous allowances given. There were NO hidden costs!

Now that the job is complete and we look back at the process and, more importantly at the finished process, all we can say is “Thank you Regency, the home is ever better than we ever imagined.”

-John and Julie Lunghino

Before deciding to build a house, we spoke to several co-workers and friends who had built homes in the past few years with other builders. Many of the them provided horror stories of interminable delays, poor craftsmanship and lack of communication with their builders. So, we went into this process with a fair amount of caution and trepidation.

Luckily, we found the perfect builders, as we had none of those issues. From the start, the Regency Team walked us through the process and patiently answered all our questions. When it came time to design the home, they reviewed countless drafts, regularly providing helpful suggestions and insights. The customer service was truly exceptional.

When it was time to start construction, Bob Mayo became our primary contact. The following three facts perfectly sum up our experience with Bob:

1. The home was completed ahead of schedule.
2. During the 4.5 month construction phase, we cannot think of a single time Bob failed to answer his cell phone when we called.
3. During our final walk-through, Bob saw minor flaws that we didn’t notice and immediately had them fixed (e.g., a tiny scratch on the bathtub).

Bob’s responsiveness and attention to detail convey the deep pride he takes in his work. Throughout the process, Bob repeatedly proved that he was not going to cut corners or deliver an inferior product. What’s truly amazing is that he did all of this ahead of schedule!

Finally, not only were we in good hands when dealing with the Regency Team, but the various subcontractors, vendors and tradesmen that worked on the house were also excellent. They were professional in all conversations, resourceful when dealing with our various requests, and they produced exceptional results. We are completely satisfied with the quality of their work.

Based on the horror stories we heard, we had braced ourselves for a long, aggravating process. But Regency Builders made our experience truly enjoyable. We highly recommend them and while we know our house will last as-long-as we need it to, we would not consider using anyone else for any future construction needs.

-Joe & Janet Andres

We had never built a house before so we were very nervous about building. The Regency Builders Team made the complete process very comfortable for us. They explained every step from start to finish. They were very accommodating to all our needs. We especially appreciate their patience and kindness even though we changed our minds several times. Whatever we envisioned on paper they brought it to life for us.

The construction of the house is excellent and the quality of work is great. They were very honest and were not out to get our money. We feel that we received a quality home at a reasonable price. The Team always answered our phone calls, no matter when we called them. We are very grateful to all of the team members of Regency Builders. We couldn’t be happier with our decision of building with Regency.

We’re very happy to say Regency Builders built our home and we’ll continue to recommend them to our friends and colleagues. Thank you again for a beautiful home and a pleasant building process.”

-Amit & Laura Ahuja

To the men of Regency Builders,

I just wanted to take the time to write you guys and let you know just how much Joe and I appreciate you and what you represent. After over a year of searching for a new home to buy we finally came to the realization, that in order to get what we wanted our only choice was to build.

Speaking to numerous couples who have previously built left us excited, but more nervous than anything. Not one couple told us that the experience was what they had hoped for and had gone over smoothly. From the day we met with the Regency Team, we felt we may have had a different case than the others. We walked away excited and with a sense of security.

Throughout the entire process, we were kept in the loop, 100%. If we had a question someone had an answer. If we questioned a change, they gave us the pros and cons of each. There was never a T uncrossed or an I, un-dotted. Regency Builders was exceptional from start to finish.

Unlike the others we spoke to, we didn’t have to interview a bunch of different builders, in-order to find the right ones, we were lucky enough to find them the first time around. Although Regency Builders is one of many custom-building companies in the area, they have a different outlook than others. They strive to build not just another house, but a house that each one of their clients can call their DREAM HOME.

Thank you all again, for making our process so different from the horror stories that we were told about. Our house is nothing shy from what we expected, but even better at that! Regency Builders was our builder of choice now, and will be again if we ever decide to build another home!!

-Joe & Marrissa Thompson

Regency Builders delivered us our dream home with a very professional, upfront, honest, attentive, and enjoyable experience. Starting with a contract that was very transparent with everything we will receive with our home, and allowances that clearly spelled out, we felt very comfortable from the start, as other builder’s we considered had contracts that were very vague and ill-defined as far as what our money was getting us. The quality, craftsmanship and allowances far exceeded that of what we would have received had we built with a competitor, or a larger commercial builder.

Once signed, the attention that Robert Mayo gave to my wife and myself was remarkable. His main goal was to ensure we were informed of everything that was going on, at ALL times. Any time that we had a question regarding anything, his quick response and attention to the matter was always there, which allowed us to ensure we were designing our house to meet our needs. Any changes that we made along the way were also handled very well by Bob, as he would always educate us on the options, and ensured that the specific contractor was aligned with our revision.

After living in our house for almost six months now, my wife and I are extremely happy with the quality built home, that we received with Regency. I would recommend Regency to anyone that is looking for a custom home with great value, while receiving very attentive support from the builder and his team, throughout the process.

Thank you Regency, for building our custom dream home!!

-The Campbell Family

I am very happy with my decision to build with Regency Builders!

I met with many other builders and at the end of the day… Regency was the only way to go. The features that Regency Builders offers, are second to none and are not really offered by anyone else, unless you upgrade to them!

Their slogan, “upgraded features without the Upgraded Price is true, they mean it. The whole process from start to finish was a smooth one. They made it easy and they were very accommodating, especially coming from out of town. I really feel that I received the best quality built home with Regency, and I’m very excited about living in it for many years to come. They’re attention to detail is Phenomenal!

Without hesitation, I would highly recommend Regency Builders to anyone considering building a new home.

Thank you to Regency Builders, for my new HOME!!!!

I can’t wait to enjoy it!

-Mingwei Wang

We would like to thank the Regency Team, for the wonderful experience that we had building our new home.

The Regency team came with strong recommendations from friends.

Our experience was even better than we could have possibly imagined.

In the initial stages of house building process, the Regency Team gave us a very realistic estimate timeframe and were very accommodating to our specific needs. We found Bob Mayo to be very professional, patient and thorough. Regency was also exceptionally prompt, in returning our phone calls, text messages and emails.

We were first-time builders and the Regency Team made it stress free and an enjoyable learning experience. We immediately developed a sense of trust in their capabilities. The vendors associated with Regency Builders are equally efficient and courteous.

We absolutely LOVE our new home and are grateful to Regency Builders for the rewarding experience.

“I would like to take the time to personally thank you for the wonderful home that we purchased from you. We’ve been in the house for approximately a month and a half now and can unequivocally state that it is crafted to the highest standard with no single detail left unattended. The materials are of the highest quality and the craftsmanship equally matched.

Our Regency home is now the fourth property we have purchased, and of those, our second new build. The difference between our first custom builder and Regency was- no exaggeration – astounding. The previous builder we used quite literally threw the keys to us at closing and said: “Good luck!”

The process with Regency couldn’t have been more different. Courteous, professional, and on the ball, does not even begin to sum up our experience. In fact, even our neighbors have come over to tell us how nice of a job you did building our home and how courteous and polite the construction crew was! Perhaps what I found the most refreshing and reassuring was the final walkthrough before closing. Mr. Mayo took his time showing us every inch of that house and pointed out every detail that makes your homes so superior to the competition. The pride he took in his craft was obvious and his dedication to customer satisfaction clear.

It simply goes without question that Regency Builders produces simply the best product in all of Western NY!”

-Patrick Hildenbrandt & Dennis Kraft

“My wife and I are extremely happy that we chose Regency Builders to build our new home. We LOVE it! The craftsmanship and attention to detail is superb.

Bob and Elliot were invaluable as guides throughout the building process. They listened to our concerns and offered helpful, professional recommendations to customize our needs.

Their suppliers that we met with, were all very friendly and offered expert advice. Regency includes generous allowances so we appreciated not having to spend extra money every time we made selections.

We are also very thankful for the close communication Bob kept with us. He was always accessible and responded right away to all of our questions. That communication plus having full access to our house during construction let us know what was going on every step of the way. Our friends and family are very surprised when we tell them how stress free and actually how much fun it was to build our home. We highly recommend Regency Builders!

Thank you again for everything – we couldn’t be happier with our new home!”

Mike and Dawn Piette

“Dear Bob,

We recently moved into one of your patio homes. We were the first on Gentwood Drive, and can’t thank you enough for the pleasure this ride has been! The entire process, from choosing the lot, the design of the house, the high end choice of products and the pleasure of working with each and every vendor has been nothing short of fabulous.  Most impressive is the long-standing relationships you’ve engendered with those vendors , some over 20 years – they ALL speak very highly of you and respect you.  The craftsmenship they deliver is second to none…  Their desire to make sure we were satisfied with their work was, indeed, refreshing. Our home is certainly not “cookie cutter”. And when we approached you with some of our unconventional ideas your reply was “We’ll get it done” and not “We don’t do that” – That kind of confidence impressed us throughout the process. One doesn’t often come in contact with such a team of workers.  At times it’s like everybody we were dealing with was part of one big family – which we guess is what they are. It’s no wonder that your sons Vinnie and Anthony are part of this team. Like the rest of your crew, their contribution is second to none. They all take pride in what they contribute – that is incredibly obvious.  They work as if they were going to live in the house that they’re erecting.  Thank you – those 2 words seem so inadequate but, coming from the heart the way they do, they say it all.”

Bob & Shary Dommer

“Regency Builders treats customers like family. With a baby on the way, they did everything in their power to get us in our home in a timely fashion. The work quality did not lack because of this. Everything is gorgeous, and we couldn’t be happier in our new Regency Home!”

-The Ciminelli Family

With the experience of having had several new homes built by several different builders in the past, we talked to each of the 3 builders at Harris Hill Commons, our preferred location.  After talking with Rocco Roshong and Bob Mayo, reviewing the floor plan options, inspecting existing models and homes in progress, reviewing the included standard features and allowances, we chose Regency Builders. 

The process was easy and construction flowed smoothly and favorably to our moving schedule.  Any issues were handled swiftly and efficiently to our complete satisfaction. We would not hesitate to recommend using Regency Builders for a new home.

-Charlene and Rich Fiorella

We had moved to Buffalo in August of 2017 and decided we wanted to have a new home built. We had already built new on 2 separate occasions and knew what we were looking for. We had seen numerous builders and each one did not have the “wow” factor we were looking for. Some of the models had some very glaring issues. We finally landed on a Regency built home and were flat out impressed. The workmanship throughout the model far exceeded that of the previous builders we had seen and you could see the pride that was taken in completing this home.

We met with Rocco Roshong, who from the start made us feel comfortable and never pressured us into anything we did not want. He continually assured us that this was our home, and wanted to deliver what we wanted. Throughout the blue print phase, Rocco listened to our ideas and the the changes we wanted to make, until we were completely satisfied. Rocco was very professional, friendly and outgoing, to the point where we could not wait until our next meeting.

Once the plans were confirmed and completed, we met with the owner Bob Mayo. Bob also listened to our ideas and never once tried to sell us anything we did not want. Bob did lend his valuable experience and know how in guiding us through the process. He along with his son Vincent (project manager) were always there for us always responding immediately to any questions we had, never once pushing us to the side regardless of their busy schedule. They were both such a pleasure to work with and simply made our dream come true.

One of the more stressful parts of completing a home is the “soup to nuts” interior selections. Bob has a list of vendors that he works with and each and everyone was so helpful, friendly, kind and courteous. Again, not one of the vendors tried to sell us anything over and beyond of what we were looking for. Also, to help us through this process, Krista Carvalho met with us at each vendor, helping us put together all aspects of the home, working with us and understanding our style. Krista made this process a lot less stressful.

In short, the Regency Team from Bob, Elliot, Rocco, Vincent, Krista and every person that built the home, including the vendors were simply fantastic. As far as we are concerned, there is no one in the Western New York area better at their trade than Regency. We would HIGHLY Recommend for those people looking to build new, to visit Regency. You will not be disappointed.

Sincerely,

Paul and Carmen DiBenedetto – Proud owners of a Regency Built Home !

We have moved into our long awaited beautiful Regency built patio home. Working with Rocco Roshong & Bob Mayo was a pleasure. Their organizational skills and response was gratifying. Being a real estate broker for over 30 years I would so highly recommend them. Their quality, attention to detail & caring attitude reassured us that we made the right decision. A+++

We were looking to build our dream home. After visiting several builders, we heard about Regency Builders.

Rocco Roshong was our first contact. We found their model home was exactly what we were looking for. With some subtle changes we were able to add all the features we wanted, and the pricing was very straight forward. Rocco was great to work with during the design phase and really sealed the deal. Little did we know, Bob Mayo “the building department” was just as professional and easy to work with. Bob reviewed all the plans and made sure we addressed our customization requests timely to be sure we had things just right. I was likely overthinking some aspects but Bob was consistently there to make sure all things building were going as planned and done correctly. Communication during the building process was outstanding, Bob was consistently available for questions, comments and changes. Let’s not forget Krista Carvalho who helped us with all the finish colors, styles, decorating and overall coordination of selections. She was fantastic to work with, accommodating to our schedules, and had a great sense of what we wanted and what would work for us. This team delivered a world-class experience and our beautiful home. We have been in our new home for over a year now and have no complaints or issues to report.

We love our new home and are very happy we selected Regency Builders. Thanks to the entire team at Regency including tradesman and suppliers. We would highly recommend you consider Regency Builders if you are looking for a new home.